+353 (0)1 602 4784
info@enovation.ie
  • Client Support
  • FR
  • UK
EnovationEnovationEnovationEnovation
+353 (0)1 602 4784
  • WHAT WE DO
    • OUR SERVICES
      • Consultancy
      • eLearning Content
      • Build & Design
      • Training
      • Moodle Educator Certification Program (MEC)
      • Hosting
      • Support & Maintenance
    • OUR SOLUTIONS
      • Aura Talent
      • Moodle
      • Moodle Workplace
      • Totara’s Talent Experience Platform
        • Totara Learn
        • Totara Engage
        • Totara Perform
      • Mahara
      • Go1 Premium Content
  • WHO WE ARE
    • About Enovation
    • Careers
  • CASE STUDIES
  • OUR PARTNERS
    • Microsoft Teams
    • IntelliBoard
    • BigBlueButton
  • INSIGHTS
  • CONTACT US

Support & Maintenance

Professional, Reliable, Expert Application and Technical Support

The cornerstone of our service offering to our clients is support including optional 24×7 infrastructure support.

Enovation - Assistance Client

Client Support

Over and above general advisory services, the support required can be categorised as end-user, advanced user/admin and technical:

End user

Typically our clients will offer 1st level (helpdesk) support to users. Issues can be escalated from here to our support team using a web based issue reporting and tracking system. Our experience is that while the requirement for end-user support in the early days of an implementation might be high, this tends to reduce as the in-house capability grows.

Advanced User / Admin Support

This level is usually aimed at the internal client administration and course creators. It centers around advice on structuring, user management, formatting and backups.

Technical Support

End-user issues can be caused by a bug. Like any complex system our open source solutions are not 100% bug free. In cases where a bug is discovered we can:

  • Report the issue to the community and wait for a fix to be provided.
  • Fix the issue at cost to the client and release the fix back to the community for inclusion in later releases of the software.
Gestiondu support

Support Management

We operate a web tracking system for the management and tracking of support issues. As part of our implementation, we will show our client how to report issues and will provide logon credentials. We use this system to provide information regarding the drawdown of support so that we can report this back on a regular basis to our clients.

Enovation Support Site

On-Site Support

Typically this involves supporting bespoke applications through the provision of an on-site support team. Enovation manages these resources to ensure KPIs are met and that all support staff are performing optimally, addressing training needs and team makeup as required. This service is provided on a very cost effective basis and often involves fixed price multi-annual contracts.

To speak with an eLearning Consultant call  +353 (0)1 602 4784 or contact us

“Enovation have been our Moodle technical partner since 2010.  Since then, their service has been exemplary. We have never had any issues in being able to use the site – it has been available whenever we have needed it and users have been spread globally in that time. Maintenance is appropriately timetabled and whenever we have needed support or a response from them, it has been forthcoming very quickly.”
ROBIN NASH
Training & Development Manager
“Enovation is a well-respected organisation in the higher education industry, with a high-end expertise in Moodle and Mahara. They offered the best solution, across price, technical expertise, experience and vision. Enovation helped us turn this project around from zero to hero in only 28 days.”
DR. MARK GLYNN
Head of Teaching Enhancement Unit at DCU
“In 2012 we selected Enovation to work with us to customise and implement the Moodle learning management system for our language schools. We wanted a Partner who could deliver on our requirements in terms of implementing a custom solution and providing ongoing hosting and support, that would meet the needs of our Corporate language learning customers. Enovation have delivered all that we have required and their level of service and professionalism has often exceeded our expectations. We look forward to continuing our partnership into the future.”
JONATHAN QUIQUE
ICT Manager, CLL Language Centres, Belgium
moodle - logo
totara - logo
mahara

Sign-up to get our insights direct to your inbox

    Enovation Square

    Enovation Solutions Ltd.,
    The Friary,
    Bow Street,
    Dublin, D07 X680,
    T: +353 (0) 1 602 4784

    Partners & Certifications

    images

    Moodle Partner Logo

    Latest Insights

    • Open-source: Spend Less, Gain More.

      We are Enovation, trusted Moodle & Totara Learn partners and all ’round

      6 January, 2021
    • Our 2020 Highlights-It’s been quite a year!

      2020 is a year that we will never forget. We have adapted

      16 December, 2020
    • Enovation: Microsoft Education Partner

      Microsoft Teams: Add Teams Meeting Scheduling to Your Solution

      Enovation is proud to be a certified Microsoft Education Specialist Partner. This

      26 November, 2020

    Latest Tweets

    Tweets by @EnovationIRE
    • Legal Information
    © 2021 Enovation Your eLearning Partner
    • WHAT WE DO
      • OUR SERVICES
        • Consultancy
        • eLearning Content
        • Build & Design
        • Training
        • Moodle Educator Certification Program (MEC)
        • Hosting
        • Support & Maintenance
      • OUR SOLUTIONS
        • Aura Talent
        • Moodle
        • Moodle Workplace
        • Totara’s Talent Experience Platform
          • Totara Learn
          • Totara Engage
          • Totara Perform
        • Mahara
        • Go1 Premium Content
    • WHO WE ARE
      • About Enovation
      • Careers
    • CASE STUDIES
    • OUR PARTNERS
      • Microsoft Teams
      • IntelliBoard
      • BigBlueButton
    • INSIGHTS
    • CONTACT US
    Enovation
    +353 (0)1 602 4784