Courts Service

The Courts Service of Ireland Uses Totara Learn's Hierarchies to Deliver Learning Across the Organisation.

Overview

The Courts Service of Ireland was established as an independent corporate organisation on 9th November 1999 and deals with everything related to courts in Ireland. Its mission is to manage the courts, support the judiciary and provide a high-quality and professional service to all users of the courts.

Client

Courts Service

Products

Our Role

Bespoke Development
Consultancy

Problems

Courts Service’s requirements quickly outgrew what their old LMS was capable of.
The Courts Service has a very complex hierarchy, and this needed to be reflected in its LMS reporting functionality.
It was essential for the LMS look and feel to match the exiting digital presence.
Courts Service needed comprehensive seminar management.

Solutions

Totara Learn gives Courts Service better control over reporting and management structures.
Enovation developed a new custom theme and a new logo for the LMS ensuring the platform fit in seamlessly with the rest of their digital presence.
Advanced features such as wait listing for a sophisticated solution to their complicated face-to-face training requirements.
Enovation designed the platform to give learners easy, one-click access to everything they needed, putting learning at their fingertips.

Challenge

Key requirements

Courts Service’s requirements quickly outgrew what their old LMS was capable of. It was key to find a platform that met their requirements.

Complex Hierarchy

The Courts Service has a very complex hierarchy, and this needed to be reflected in its LMS.

Developing requirements

Given the number of expected users the platform needed to be intuitive, flexible and customisable.

What Our Clients Say

Totara Learn is the ideal platform for Courts Service of Ireland.

While very much in its infancy stage and a cultural change for the organisation, Enovation’s expertise and Totara Learn’s flexibility provided useful insights into change management and helped influence and reinforce our organisation’s vision to our end users.

Pauline Redmond Assistant Principal Officer, L&D Unit, Courts Service of Ireland

Solution

Functionality

The three main pieces of Totara Learn functionality that the Courts Service is using are hierarchies, learning plans and audiences. The courts have particularly complex hierarchies, making it essential for them to have better control over reporting and management structures.

Look and feel

Enovation developed a new custom theme and a new logo for the LMS in consultation with stakeholders across the organisation, ensuring the platform fit in seamlessly with the rest of their digital presence.

Comprehensive management

Courts Service needed comprehensive seminar management, which now takes place through their Totara Learn platform. They are using more advanced features such as waitlisting for a sophisticated solution to their complicated face-to-face training requirements. The Courts Service conducts a lot of face-to-face training, making this a vital component of the overall solution.

Result

1,000 people are currently using Courts Service of Ireland’s Totara Learn platform, and they are delighted with how intuitive the platform is. Enovation deliberately designed the platform to give learners easy, one-click access to everything they needed, putting learning at their fingertips.

Totara Learn is the ideal platform for Courts Service of Ireland’s developing requirements, as it adapts to their needs and is highly flexible and customisable.

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The Courts Service of Ireland Uses Totara Learn's Hierarchies to Deliver Learning Across the Organisation.