The Courts Service of Ireland Uses Totara Learn's Hierarchies to Deliver Learning Across the Organisation.
Overview
In 1999, the Courts Service of Ireland was established to manage the courts, support the judiciary, and provide high-quality services to all court users. Initially, their training programs were entirely classroom-based, with no online learning components. Recognizing the need for modernisation, the Courts Service sought a Learning Management System (LMS) that could accommodate their complex organisational structure and evolving training requirements.
Enovation was selected to implement the Totara LMS based on their extensive experience and commitment to excellence. With a strong track record of delivering high-quality LMS solutions, Enovation was well-positioned to provide a system tailored to the Courts Service’s unique needs. This partnership enabled the Courts Service to transition towards a scalable and effective digital learning environment.
Courts Service
Bespoke Development
Consultancy
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Courts Service’s requirements quickly outgrew what their old LMS was capable of. -
The Courts Service has a very complex hierarchy, and this needed to be reflected in its LMS reporting functionality.
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It was essential for the LMS look and feel to match the exiting digital presence.
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Courts Service needed comprehensive seminar management.
Problems
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Totara Learn gives Courts Service better control over reporting and management structures. -
Enovation developed a new custom theme and a new logo for the LMS ensuring the platform fit in seamlessly with the rest of their digital presence.
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Advanced features such as wait listing for a sophisticated solution to their complicated face-to-face training requirements.
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Enovation designed the platform to give learners easy, one-click access to everything they needed, putting learning at their fingertips.
Solutions
Challenge
Before implementing an LMS, the Courts Service faced several pressing challenges in managing its training and development:
- Complex Organisational Hierarchy: The Courts Service operates with a multifaceted hierarchy, necessitating an LMS capable of mirroring this structure to ensure accurate reporting and management.
- Consistent Digital Presence: To maintain brand integrity, it was imperative that the LMS seamlessly align with the Courts Service’s existing digital platforms.
- Advanced Seminar Management: Given the extensive face-to-face training sessions, the LMS required sophisticated seminar management features, including functionalities like waitlisting.
Partnering with Enovation has transformed how we deliver training within the Courts Service of Ireland. Today, over 80% of our learning happens online, providing our staff with flexible, high-quality training that meets our evolving needs. From the seamless implementation of our Totara LMS to integrating Single Sign-On (SSO) and developing bespoke eLearning content, Enovation have consistently delivered innovative solutions that enhance learning experiences. Enovation has been a trusted partner since 2015, and their ongoing support and innovation continue to add value to our organisation.
Courts Service Richard Kelly | Manager - Learning and Development
Solution
In 2015, following a series of competitive tenders, Enovation was selected as the primary LMS provider for the Courts Service. Leveraging Totara Learn, Enovation addressed the identified challenges through:
- Customised Hierarchies: Totara Learn’s flexible hierarchy management allowed for the replication of the Courts Service’s organisational structure, facilitating precise reporting and streamlined management processes.
- Tailored User Experience: Enovation developed a bespoke theme and logo for the LMS, ensuring a cohesive and familiar user experience that resonated with the Courts Service’s digital identity.
- Enhanced Seminar Management: Advanced features, such as waitlisting, were integrated to effectively manage the intricate requirements of face-to-face training sessions.
- Single Sign-On (SSO) Integration: Enovation implemented SSO with the Courts Service IDP, streamlining access and improving the user experience by enabling seamless authentication.
Result
Significant improvements made
The collaboration between the Courts Service and Enovation yielded significant advancements: > Digital Transformation: The Courts Service transitioned from entirely classroom-based training to a model where 80% of learning activities are now conducted online. >Increased User Engagement: Over 1,000 staff members across Ireland actively utilise the Totara Learn platform, benefiting from its intuitive design and easy access to necessary resources. >Bespoke eLearning Content: Enovation developed several custom eLearning courses tailored to the Courts Service's specific training needs. > Expanded Learning Resources: Integration with a third-party off-the-shelf content provider provided the Courts Service with a comprehensive library of relevant learning materials. > Ongoing Partnership: Since 2015, Enovation has remained the trusted LMS provider for the Courts Service, offering expert consultancy, content development, and integration services to support their continuous growth and adaptation. This case study exemplifies how a strategic partnership and the implementation of a robust, customisable LMS can drive digital transformation, enhance user engagement, and meet the evolving needs of a complex organisation.
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