Courts Service

The Courts Service of Ireland Uses Totara Learns' Hierarchies to Deliver Learning Across the Organisation.

Overview

In 1999, the Courts Service of Ireland was established to manage the courts, support the judiciary, and provide high-quality services to all court users. Initially, their training programs were entirely classroom-based, with no online learning components. Recognizing the need for modernisation, the Courts Service sought a Learning Management System (LMS) that could accommodate their complex organisational structure and evolving training requirements.

Enovation was selected to implement the Totara LMS based on their extensive experience and commitment to excellence. With a strong track record of delivering high-quality LMS solutions, Enovation was well-positioned to provide a system tailored to the Courts Service’s unique needs. This partnership enabled the Courts Service to transition towards a scalable and effective digital learning environment.

Client

Courts Service

Products

Our Role

Bespoke Development
Consultancy

Problems

Courts Service’s requirements quickly outgrew what their old LMS was capable of.
The Courts Service has a very complex hierarchy, and this needed to be reflected in its LMS reporting functionality.
It was essential for the LMS look and feel to match the exiting digital presence.
Courts Service needed comprehensive seminar management.

Solutions

Totara Learn gives Courts Service better control over reporting and management structures.
Enovation developed a new custom theme and a new logo for the LMS ensuring the platform fit in seamlessly with the rest of their digital presence.
Advanced features such as wait listing for a sophisticated solution to their complicated face-to-face training requirements.
Enovation designed the platform to give learners easy, one-click access to everything they needed, putting learning at their fingertips.

Challenges

Before implementing an LMS, the Courts Service faced several pressing challenges in managing its training and development:

Complex Organisational Hierarchy: The Courts Service operates with a multifaceted hierarchy, necessitating an LMS capable of mirroring this structure to ensure accurate reporting and management.

Consistent Digital Presence: To maintain brand integrity, it was imperative that the LMS seamlessly align with the Courts Service’s existing digital platforms.

Advanced Seminar Management: Given the extensive face-to-face training sessions, the LMS required sophisticated seminar management features, including functionalities like waitlisting.

What Our Clients Say

Partnering with Enovation has transformed how we deliver training within the Courts Service of Ireland. From the seamless implementation of our Totara LMS to integrating Single Sign-On (SSO) and developing bespoke eLearning content, Enovation have consistently delivered innovative solutions that enhance learning experiences. Enovation has been a trusted partner since 2015, and their ongoing support and innovation continue to add value to our organisation.

Courts Service Richard Kelly | Manager - Learning and Development

Solution

Leveraging Totara Learn, Enovation addressed the identified challenges through:

> Customised Hierarchies
> A tailored User Experience
> Enhanced Seminar Management
> Single Sign-On (SSO) Integration

The collaboration between the Courts Service and Enovation yielded significant advancements:

Digital Transformation: The Courts Service transitioned from entirely classroom-based training to a model where 80% of learning activities are now conducted online.

Increased User Engagement: Over 1,000 staff members across Ireland actively use the Totara Learn platform.

Bespoke eLearning Content: Enovation developed several custom eLearning courses tailored to the Courts Service’s specific training needs.

Expanded Learning Resources: many relevant learning materials created via the integration with a third-party off-the-shelf content provider.

Ongoing Partnership: Since 2015, Enovation has remained the trusted LMS provider offering expert consultancy, content development, and integration services to support their continuous growth and adaptation.

Result

Complex made easy

This project is a perfect example of how a strategic partnership and a robust LMS solution can accelerate digital transformation, improve user engagement and meet the specific requirements of a complex organisation. Thanks to Totara Learn and Enovation's expertise, the Courts Service now benefits from a modern, scalable training system that is perfectly tailored to its needs.

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The Courts Service of Ireland Uses Totara Learns' Hierarchies to Deliver Learning Across the Organisation.