Delivering great learning, compliance and reporting
Overview
> Totara Learn elevated Irish Charity, Depaul’s Compliance and Training procedures to ensure they can keep supporting those who are homeless or at risk of becoming homeless.
> Depaul is a cross border charity, working with people who are homeless or at risk of homelessness, in both the Republic of Ireland and Northern Ireland.
> Depaul employs over 600 staff delivering specialist support to help the most vulnerable in our society in 37 accommodation and community-based services.
> The main areas of Depaul service provision are High support accommodation, Health & Rehabilitation, Prevention, Families and Young People, and Housing.
DePaul
Consultancy
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The complex nature of the work that Depaul carries out means that they needed to provide staff with high-quality, up to date compliance training. -
The pandemic fast tracked the vision of Depaul’s digital learning strategy, they needed a platform for online training and professional development.
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As the scale and complexity of operations increased, having a more streamlined, automated process around compliance training and reporting was necessary.
Problems
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With the help of organisation and position frameworks and audience functionality, Depaul’s staff members and volunteers are assigned to the relevant training for them. This was previously done manually and led to a massive duplication of efforts for the L&D team. -
With compliance being a strict regulatory and governance requirement, Totara plays an important role in ensuring that Depaul can continue to do its work in a safe manner.
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Depaul can now see records of learning in one unique place. All the learning assigned to a member of staff through programs or certifications are displayed with a summary of the progress.
Solutions
Challenge
The complex nature of that work means that Depaul needs to provide staff with high-quality compliance training, and because Depaul operates both in the Republic of Ireland and Northern Ireland, the compliance training requirements vary from one jurisdiction to another.
While their previous Learning Management System fulfilled their initial needs, as the scale and complexity of operations increased, having a more streamlined process around compliance training and reporting based on organisational structure became a necessity.
The pandemic also fast tracked the vision of Depaul’s digital learning strategy, as the demand from their staff for online training and professional development grew exponentially. After conducting a comprehensive analysis of Depaul’s new learning requirements, Enovation, Depaul’s eLearning Partner, proposed to migrate their system to Totara Learn, a flexible platform with a rich array of functionalities that would support their growing learning and compliance requirements.
Solution
Deliver great learning, compliance and reporting
Depaul streamlined training assignments using Totara Learn, reducing manual effort and duplication. The platform automates recurring training reminders and ensures compliance with regulatory requirements.
By decentralizing reporting, Totara Learn empowers managers to track staff training, making compliance a shared responsibility. Its flexible reporting and hierarchy features generate timely, automated reports.
All learning records are now centralized, providing a clear progress summary for each staff member. Beyond compliance, the platform supports professional development with blended learning opportunities. Depaul’s ‘Hubdate’ keeps staff informed and offers courses in areas like well-being, leadership, and personal effectiveness.
Result
Increasing engagement while reducing training costs
By migrating to Totara Learn, Depaul has streamlined training from onboarding to compliance across two jurisdictions while investing in staff development to better serve those facing social exclusion and homelessness. A custom Totara theme by Enovation enhances user experience and helps staff discover professional growth opportunities. Its responsive design enables learning on the go. Enovation also provides hosting, support, and training to maximize LMS use. The successful implementation has reduced in-person training time and costs while enabling flexible learning. This streamlined, powerful solution empowers staff with essential skills to help end homelessness.
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